Last Updated: January 6, 2026

This Privacy Policy describes how Cryptra ("we," "us," or "our"), a powerful all-in-one crypto trading automation platform, collects, uses, processes, stores, and discloses your personal information when you use our website, mobile applications, and services (collectively, the "Services"). We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Introduction

Cryptra is dedicated to providing a secure and efficient platform for serious traders and digital asset businesses to manage SPOT, P2P, Binary, Copy trading, and Future trades. To deliver these Services, we necessarily collect and process certain personal information. This policy explains our practices in detail. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

We collect various types of information to provide and improve our Services, including:

• 2.1. Information You Provide Directly to Us:
  • Account Registration Information: When you create an account, we collect your name, email address, phone number, date of birth, country of residence, and a secure password.
  • Identity Verification (KYC) Information: In compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we collect government-issued identification (e.g., passport, driver's license), proof of address (e.g., utility bill), and sometimes biometric data (e.g., facial recognition scans).
  • Financial Information: This includes cryptocurrency wallet addresses, bank account details (for fiat deposits/withdrawals), and transaction history on our platform.
  • Communication Information: Records of your correspondence with our customer support, feedback, and survey responses.
  • Referral Program Information: If you participate in our multi-level referral system, we collect information related to your referrals and associated rewards.

• 2.2. Information We Collect Automatically:
  • Device Information: We collect information about the device you use to access our Services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Log Data: When you use our Services, our servers automatically record information that your browser or device sends, such as your IP address, browser type, referring/exit pages, and the dates and times of your visits.
  • Usage Data: We collect information about your activity on our platform, including pages viewed, features used, trading activities (e.g., order types, amounts, timestamps), and interaction with our push notification system.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information, enhance user experience, analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.

• 2.3. Information from Third Parties:
  • Market Data Providers: We receive real-time market data and price feeds from providers like CryptoCompare and other reputable sources to power our Services. This data is generally aggregated and anonymized.
  • Identity Verification Services: We use third-party services to verify your identity and comply with regulatory obligations. These services may provide us with information about your identity verification status.
  • Fraud Prevention Services: We may receive information from third-party services to help us detect and prevent fraudulent activities.
  • Public Databases: We may obtain information from public databases to verify information you have provided or to comply with legal obligations.

3. How We Use Your Information

We use the information we collect for various purposes, primarily to provide, maintain, and improve our Services, and to comply with legal and regulatory obligations. Our legal bases for processing include: performance of a contract, compliance with a legal obligation, legitimate interests, and consent.

• 3.1. To Provide and Maintain Our Services:
  • To create and manage your Cryptra account.
  • To process your transactions (SPOT, P2P, Binary, Copy, Future trades) and manage your multi-wallet system (SPOT, Funding, Future wallets).
  • To facilitate wallet-to-wallet transfers and balance adjustments.
  • To provide real-time market data and price feeds.
  • To enable and manage our multi-level referral system.
  • To send push notifications regarding trades, balances, system updates, and marketing messages.
  • To provide customer support and respond to your inquiries.

• 3.2. For Security and Compliance:
  • To verify your identity and comply with KYC and AML regulations.
  • To detect, prevent, and investigate fraudulent or unauthorized activities.
  • To ensure the security of our platform and your funds, including implementing 2FA, wallet controls, and captcha.
  • To comply with legal obligations, court orders, and governmental requests.
  • To enforce our Terms of Service and other agreements.

• 3.3. To Improve and Personalize Our Services:
  • To analyze usage patterns and trends to enhance the functionality and user experience of our platform.
  • To develop new features and services.
  • To personalize your experience, such as offering tailored content or recommendations.
  • To conduct research and analytics.

• 3.4. For Marketing and Communication:
  • To send you marketing communications about our products, services, and promotions, where you have consented or where we have a legitimate interest to do so.
  • To inform you about important updates, changes to our Services, or policy changes.
  • You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by adjusting your account settings.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances and with appropriate safeguards:

• 4.1. With Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as identity verification, payment processing, cloud hosting, data analytics, customer support, and marketing. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
• 4.2. For Legal Compliance and Protection: We may disclose your information if required by law, regulation, legal process, or governmental request (e.g., subpoenas, court orders). We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• 4.3. Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
• 4.4. With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• 4.5. Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

5. International Data Transfers

Cryptra operates globally, and your personal information may be stored and processed in any country where we have facilities or where we engage service providers. These countries may have data protection laws that are different from the laws of your country of residence. When transferring data across borders, we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission or other legally recognized mechanisms, to ensure your data remains protected as required by applicable law.

6. Data Security

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data encryption in transit and at rest.
• Access Controls: Strict access controls and authentication mechanisms (e.g., 2FA).
• Regular Security Audits: Periodic security assessments and penetration testing.
• Firewalls and Intrusion Detection Systems: To protect our network infrastructure.
• Employee Training: Regular training for our staff on data protection and security best practices.
• Wallet Security: Advanced wallet security features, including cold storage solutions where appropriate, and multi-signature technology.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by various factors, including the nature of the data, the purpose of processing, and legal or regulatory obligations (e.g., AML/KYC records must be retained for a specific period). When your personal information is no longer required, we will securely delete or anonymize it.

8. Your Data Protection Rights

Depending on your jurisdiction (e.g., GDPR, CCPA/CPRA), you may have the following rights regarding your personal information:

• 8.1. Right to Access: You have the right to request a copy of the personal information we hold about you.
• 8.2. Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• 8.3. Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• 8.4. Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions (e.g., if you contest the accuracy of the data).
• 8.5. Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• 8.6. Right to Object: You have the right to object to the processing of your personal information under certain circumstances, particularly where we are processing it based on legitimate interests or for direct marketing.
• 8.7. Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• 8.8. Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable data protection laws.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records.

10. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes signifies your acceptance of the updated policy.